Dubai’s taxi drivers have earned a reputation for their honesty and reliability, often going the extra mile to reunite passengers with their lost belongings, ranging from everyday items to valuable possessions like diamonds worth Dh1 million. The Roads and Transport Authority (RTA) in Dubai ensures a staggering “99.9 percent” chance of retrieving forgotten items, reflecting the exceptional level of service provided by the city’s taxi drivers.

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If you’ve left behind your phone, laptop, or keys during a taxi ride in Dubai, fear not – the RTA’s innovative ‘S’hail’ application simplifies the process with a high success rate. Here’s a step-by-step guide on how to report lost items in a Dubai taxi:

1. Download the ‘S’hail’ App:

• Available on Apple, Android, and Huawei devices, the ‘S’hail’ app is your comprehensive navigation tool for public transport in Dubai.

2. Open the App and Access Menu:

• After installing the app, open it and locate the menu icon at the top right corner of your screen.

3. Navigate to ‘Feedback’ Category:

• Scroll down to find the ‘feedback’ category within the menu section.

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4. Provide Contact Information:

• Enter your mobile number and email address.

5. Choose ‘Taxi Lost and Found’ Option:

• Select the ‘Taxi Lost and Found’ option from the drop-down menu in the feedback category.

6. Describe Lost Item and Trip Details:

• Provide a detailed description of the lost item and include relevant information about your taxi trip, such as the route, date, and time. Attach a journey receipt if available. Tap ‘Send Feedback’ when all details are provided.

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7. Receive SMS Confirmation:

• After completing the lost and found report, you’ll receive an SMS on your registered mobile number, allowing you to track the status of your report.

8. Prompt Notification and Item Retrieval:

• Rest assured, you’ll be promptly notified via SMS once your lost item is located. You’ll also receive the taxi driver’s mobile number, and arrangements will be made for the item’s return to your current location or a designated meeting point.

Lost Item Retrieval Timeframe:

• According to the S’hail app, the estimated time to address the report is around 10 days. However, numerous customers have reported instances of swift returns within hours or days.

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Dubai’s commitment to customer satisfaction and the efficiency of the ‘S’hail’ app make the process of recovering lost items in a taxi convenient and reliable for residents and visitors alike.