A revolutionary service is on the horizon for UAE citizens and residents, promising to transform the way identification documents are obtained. The Federal Authority of Identity, Citizenship, Customs, and Port Security (ICP) introduced the ‘Biometric Self-Enrolment Station’ at Gitex 2023, a renowned technology fair held at the Dubai World Trade Centre from October 16 to October 20. This groundbreaking service will soon allow individuals to complete their biometrics and acquire their Emirates ID or UAE passports within minutes, all through self-service kiosk machines.

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The key advantage of this service is the elimination of the need for appointments and visits to a physical center. The self-service kiosks will be available 24/7, allowing individuals to complete the process at their convenience.

These kiosks are designed to be user-friendly and accessible to all, including individuals with disabilities. Equipped with motion sensors and a hydraulic system, the kiosks can adjust their height to accommodate individuals of varying statures, ensuring accurate fingerprint scanning and photo capture.

The ICP has announced that this service is expected to be fully implemented by 2024, revolutionizing the process of obtaining identification documents for UAE citizens and residents.

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Step 1: Application and Kiosk Visit

To initiate the process of renewing or obtaining an Emirates ID or passport, start by filling out the application form online. This can be conveniently done through the ‘UAEICP’ mobile app or the smartservices.icp.gov.ae platform. Once your application is submitted successfully, you will receive a registration form containing a Quick Response (QR) code and information about the kiosk locations.

When you arrive at the designated kiosk, you have two options for verification. You can either scan the QR code provided on the registration form or scan your passport directly, streamlining the process of obtaining or renewing your Emirates ID or passport.

Step 2: Height Entry and Photo Capture

The kiosk will retrieve your details from the ICP system and prompt you to enter your height in centimeters. If you are unsure or provide an incorrect height, the kiosk’s built-in sensors will accurately detect your height. Following this, the camera will automatically adjust itself based on your height and capture a passport-sized photograph.

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Step 3: Biometrics Registration

Next, you’ll begin the biometrics process, with detailed instructions provided on the screen. If you are over 15 years old and need to renew your Emirates ID or are a newcomer to the UAE applying for it the first time, biometric registration is necessary. There may also be cases where you are asked to redo the process for security reasons or if your biometrics are unclear.

Step 4: Signature Entry and Submission

To proceed, enter your e-signature using the electronic pen and submit your information. Once these steps are completed, ICP will verify your details, and your Emirates ID will be promptly delivered to the provided address.

Locating the Kiosks

ICP is committed to promptly implementing and strategically placing the kiosks in easily accessible public locations. These self-service machines will be strategically located in malls, airports, and high-traffic areas, ensuring convenient access for all individuals.

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