In 2023, Dubai Customs reached a remarkable milestone by managing 46,870,957 bags from 206,396 flights, averaging 128,400 bags per day. The primary focus remains on enhancing traveler satisfaction and elevating their overall experience.

Read this also : Abu Dhabi Enters Advanced Talks for Ras El Hekma Development in Egypt

With a workforce of over 845 inspection officers and the aid of 77 cutting-edge baggage inspection devices, the Passenger Operations Department played a pivotal role in facilitating the arrival process for passengers. Notably, Dubai Customs significantly contributed to the record-breaking 17.15 million foreign visitors in 2023.

Read this also : Dubai Land Department Achieves Record Performance in 2023: A Look at the Numbers

Director of Passenger Operations, Ibrahim Al Kamali, underscored the department’s pivotal role in expediting customs procedures and ensuring passengers’ contentment upon their arrival at Dubai airports.

Leveraging artificial intelligence and modern technologies, the department is committed to implementing advanced traveler systems to revolutionize the customs inspection industry.

Read this also : Transferring Property to Family Members in Dubai: A Comprehensive Guide

The recent launch of the “iDeclare” app, compatible with all smart devices, empowers passengers to declare their personal belongings and luggage beforehand, reducing customs clearance time at the red channel to under four minutes.

Khaled Ahmed, Senior Manager of Airport Terminal 1 at the Passenger Operations Department, emphasized Dubai Customs’ meticulous planning to streamline traveler processes during peak periods at Dubai International Airport, including the Hajj season, winter holidays, and New Year’s festivities.

Read this also : Key Investment Opportunities in Dubai and Saudi Arabia for Foreign Investors in 2024

Given Dubai’s vibrant ambiance and diverse events, the city attracts a significant number of visitors year-round. To ensure optimal customs services for travelers, Dubai Customs’ Passenger Operations Department has devised an action plan that includes augmenting the number of inspectors during peak times and conducting daily meetings and collaborations with strategic partners such as Emirates Airlines, Dubai Airports, and other carriers.