In the dynamic landscape of 2023, the Dubai Electricity and Water Authority (DEWA) achieved a milestone by recording approximately 12.5 million digital transactions, marking a notable 25% increase from the previous year’s approximate 10 million transactions. This impressive feat underscores DEWA’s commitment to advancing the visionary goal of making Dubai the world’s happiest and smartest city.

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The digital transformation is evident in the breakdown of transactions, with over 2.1 million conducted online, more than 3.2 million through DEWA’s dedicated smartphone app, and over 6.8 million through various digital channels offered in collaboration with partners. DEWA’s multifaceted approach to digital engagement highlights its dedication to providing real-time, secure, and seamless value-added services, ultimately enhancing the happiness of its stakeholders.

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Saeed Mohammed Al Tayer, the MD CEO of DEWA, emphasized the organization’s commitment to supporting the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum and the directives of H.H Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum. DEWA’s strategic efforts align with the goal of transforming Dubai into a global digital economy hub and evolving the Dubai government into a fully smart model.

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Al Tayer highlighted DEWA’s use of cutting-edge technologies from the Fourth Industrial Revolution, including Artificial Intelligence (AI) and blockchain. DEWA’s advanced digital infrastructure played a pivotal role in achieving a remarkable 99.62% smart adoption of its services. By the end of 2023, DEWA had successfully integrated digitally with over 90 projects involving 65 government and private organizations.

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Beyond sustainability services, DEWA stands out for providing digital solutions in managing water and electricity. The Smart Living initiative is a prime example, promoting sustainable and intelligent living. It offers features such as consumption tracking, comparison with high-efficiency homes, and exclusive deals through the DEWA Store.

As DEWA continues to spearhead digital innovation, its unwavering commitment to a seamless and technologically advanced customer experience solidifies its position as a key player in Dubai’s journey towards becoming a global digital leader.