Has your bank texted you to let you know that you need to update your KYC (Know Your Customer) information? It’s crucial that you pay attention to this notification if your Emirates ID is about to expire because continuing to access your banking services without interruption depends on updating your KYC information.

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Many banks in the UAE now provide their customers with the option to complete the KYC procedure fully online, doing away with the requirement to physically visit a bank branch with the required documentation and streamlining the process for them. The different ways that banks allow their clients to update their information are described below.

Why is it so crucial to update your Emirates ID?

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Customers are required by the Central Bank of the United Arab Emirates to update their bank accounts with the most recent information related to their Emirates ID. Access to necessary banking services, such as ATM cash withdrawals, debit or credit card transactions, and other personal financial services, will be lost if this isn’t done.

In order to guarantee that banks in the United Arab Emirates follow the rules established by the Central Bank of the UAE and Anti-Money Laundering (AML) standards, the Know Your Customer (KYC) procedure is essential. Customers should update their Emirates ID information as soon as possible in order to stay compliant and keep receiving smooth banking services.

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Documents and information needed

A link to the e-KYC form or instructions on how to update your KYC with your new Emirates ID information will be sent to you by many banks by text message or email. These are the files that you would have to upload in order to comply with the bank’s KYC requirements:

Updated copy of Emirates ID Passport
visa for residency
Utility bills or tenancy agreements serve as proof of residency.
Origin of income

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It is important to realize that depending on the bank, different documents could be required. Most banks will accept papers that have been scanned in JPG, PNG, PDF, or JPEG formats.

Three easy steps to update your Emirates ID’s KYC information

1. The bank’s online banking website or mobile application

Updating your identity information directly through a bank’s website or mobile app is convenient for many. To update your ID data, just log in to your account, go to your profile settings, and choose the appropriate option. You will be asked to scan or upload clear images of your Emirates ID’s front and back, along with any other necessary paperwork.

You might also need to update your ID and submit details about your income, employment history, mobile number, email address, and residence address. You will receive a notification verifying that the bank has successfully updated and approved your Emirates ID once you have finished all required processes.

2. Cash Machine

Visiting an ATM offered by specific banks, including Mashreq and Emirates NBD, is an additional choice. For a seamless process, adhere to following steps:

Find the closest ATM to your bank in your area to start.
Go inside the ATM with your debit or credit card.
Put in your authentication code or PIN.
To update your Emirates ID, navigate to the requests or profile area and pick it.
Take out your debit or credit card and place your Emirates ID inside.
When the short waiting period is over, retrieve your Emirates ID card.
After that, the ATM will show your name and ID number along with other Emirates ID details. Verify the details.
You could be required to provide an OTP (one-time password) that was texted to your registered cellphone number via SMS, depending on your bank.

3. Visiting a call center or bank branch

ertain banks allow consumers to update their KYC information via their customer service hotline for your convenience.

If you would rather receive help in person, you can go to a bank location. Bring your updated Emirates ID in its original form or a clear copy of it, together with any other paperwork that may be required.

Please be advised that many banks in the United Arab Emirates are open from Monday through Saturday until 2:00 pm, with an early closing on Fridays at 12:30 pm.